Accepted answer
The short version: nine to fourteen days is normal, the pack is spent within two, and the solid does not mind.
A single phase-change pack in a thin-walled box holds below ten degrees for roughly one to two days at twenty-five degrees ambient and under a day at thirty-five. On a twelve-day lane the material is at ambient for most of the journey regardless of what was packed.
Tracking quality is the more informative signal: continuous scanning at every hop indicates a real logistics chain, and a tracking number that goes dark for a week indicates something else.
Phase-change pack hold times are a function of mass, latent heat and box insulation, and published figures for small parcels are on the order of a day or two.
Nothing here is medical advice, and research-use compounds are not approved for human use.
A liquefied pack on arrival is expected. It is not evidence of a problem.