The short version: a spent cold pack on arrival is expected, the solid does not mind, and the pack was never going to last twelve days.
A single phase-change pack in a thin-walled box holds below ten degrees for roughly one to two days at twenty-five degrees ambient, and under a day at thirty-five. On a nine-to-fourteen-day lane the material is at ambient for most of the journey whatever was packed with it.
A single-use temperature logger costs a few pounds, records the whole journey and converts an argument into a record. If the history matters, this is the answer.
Phase-change pack hold time is a function of mass, latent heat and insulation, and published figures for small parcels are on the order of one to two days.
The caveat is that a warm transit is survivable for a solid and materially different for a solution.
Buy a logger if you actually want to know. Everything else is inference.
edited 17 Aug 2025 by two_point_four — tightened the wording; no substantive change
5Is there a reason to prefer minus eighty here, or is minus twenty genuinely enough? – yuki_morishita 8 months ago add a comment