Accepted answer
Start with the physical state, because it changes the answer completely and is the first thing to establish.
A pack that arrived hard tells you about the last day of transit only, since it will have melted and, if the ambient dropped, partially refrozen.
Once the parcel arrives, the domestic leg is the controllable part: get it into the refrigerator promptly rather than leaving it in a warm hallway for a day.
Arrhenius kinetics predict approximately a doubling of degradation rate per ten-degree rise and are the standard basis for cold-chain design.
A cold pack tells you nothing about the eleven days before the last one.
A liquefied pack is expected. It is not evidence of a problem.