21 days is 504 hours, and phase-change shippers are qualified in hours: 96 and 120 are the common ratings. So 504 hours is 5.3 times a 96-hour qualification and 4.2 times a 120-hour one. Past its rated duration a phase-change pack is not partial protection — it is thermal mass that has finished changing phase, after which the payload tracks ambient. On that reading the last 384 to 408 hours are room-temperature storage in a box. The qualification also assumes a stated ambient profile, and a lane that sits on an apron in August is not the profile the figure was measured against. If you want what happened rather than what was rated, a single-use electronic logger costs less than the assay you would otherwise run afterwards and answers it with 504 hours of data instead of an argument.
The short version: a spent cold pack on arrival is expected, the solid does not mind, and the pack was never going to last twelve days.
Arrhenius behaviour means the degradation rate roughly doubles per ten degrees. A week at thirty degrees is therefore a meaningful exposure for a solution and an immaterial one for a dry solid.
A single-use temperature logger costs a few pounds, records the whole journey and converts an argument into a record. If the history matters, this is the answer.
The caveat is that a warm transit is survivable for a solid and materially different for a solution.
Lyophilised tolerates the lane. That is the answer for almost every order.