Accepted answer
Five days at minus 20 °C. minus 20 °C is 25 kelvin below a refrigerator, and below the glass transition of a lyophilised cake the ten-degree rule of thumb stops applying at all — solid-state chemistry is not slow liquid chemistry, it is a different regime, and the failure modes that survive it are mechanical rather than chemical. The thing to establish is how many times it froze and thawed, not how long it sat: five days at one stable temperature is gentler than a single uncontrolled transition. Either way, record the five days and the temperature now, while you still know them; an excursion you did not write down is an excursion you cannot interpret later.
The relevant physics is latent heat: a phase-change pack holds temperature only while it is changing phase, and once it has melted it is a warm mass.
Arrhenius behaviour means the degradation rate roughly doubles per ten degrees. A week at thirty degrees is therefore a meaningful exposure for a solution and an immaterial one for a dry solid.
Anything shipped in solution is a different risk category, because hydrolysis and deamidation proceed in the aqueous phase and are strongly temperature-dependent.
Single-use temperature loggers are standard practice in supply chains where temperature genuinely matters and are inexpensive at parcel scale.
Nothing here is medical advice, and research-use compounds are not approved for human use.
A liquefied pack is expected. It is not evidence of a problem.