Tracking that updates at every hop is a better supplier signal than the transit time itself.
A single phase-change pack in a thin-walled box holds below ten degrees for roughly one to two days at twenty-five degrees ambient and under a day at thirty-five. On a twelve-day lane the material is at ambient for most of the journey regardless of what was packed.
Concretely, asking a supplier to hold a shipment during a heatwave is a reasonable request that the better ones honour, and it costs a week rather than an order.
Phase-change pack hold times are a function of mass, latent heat and box insulation, and published figures for small parcels are on the order of a day or two.
A cold pack that arrived hard tells you about the last day of transit and nothing about the first eleven.
A liquefied pack on arrival is expected. It is not evidence of a problem.
edited 19 Jun 2025 by g_paskevicius — added the citation requested in comments