The honest answer is that the cold pack is doing much less than people think and that shipping lyophilised is what actually protects the material.
A single-use temperature logger costs a few pounds, records the whole journey and converts an argument into a record. If the history matters, this is the answer.
A pack that arrived hard tells you about the last day of transit only, since it will have melted and, if the ambient dropped, partially refrozen.
Phase-change pack hold time is a function of mass, latent heat and insulation, and published figures for small parcels are on the order of one to two days.
Nothing here is medical advice, and research-use compounds are not approved for human use.
Lyophilised tolerates the lane. That is the answer for almost every order.
6Adding for future readers: the domestic leg after delivery is the part you control. – linnea_wahlberg 10 months ago add a comment