The short version: a spent cold pack on arrival is expected, the solid does not mind, and the pack was never going to last twelve days.
A single-use temperature logger costs a few pounds, records the whole journey and converts an argument into a record. If the history matters, this is the answer.
A single phase-change pack in a thin-walled box holds below ten degrees for roughly one to two days at twenty-five degrees ambient, and under a day at thirty-five. On a nine-to-fourteen-day lane the material is at ambient for most of the journey whatever was packed with it.
The caveat is that a warm transit is survivable for a solid and materially different for a solution.
The domestic leg is the part you control. Refrigerate it promptly.
edited 10 Feb 2025 by rukhsana_iqbal — removed a claim I could not source
2Same experience here, different supplier. – g_paskevicius 6 months ago add a comment