The short version: a spent cold pack on arrival is expected, the solid does not mind, and the pack was never going to last twelve days.
Arrhenius behaviour means the degradation rate roughly doubles per ten degrees. A week at thirty degrees is therefore a meaningful exposure for a solution and an immaterial one for a dry solid.
A pack that arrived hard tells you about the last day of transit only, since it will have melted and, if the ambient dropped, partially refrozen.
Phase-change pack hold time is a function of mass, latent heat and insulation, and published figures for small parcels are on the order of one to two days.
The caveat is that a warm transit is survivable for a solid and materially different for a solution.
Solutions are a different question and deserve the worry the solids get.