Accepted answer
The short version: a spent cold pack on arrival is expected, the solid does not mind, and the pack was never going to last twelve days.
A single phase-change pack in a thin-walled box holds below ten degrees for roughly one to two days at twenty-five degrees ambient, and under a day at thirty-five. On a nine-to-fourteen-day lane the material is at ambient for most of the journey whatever was packed with it.
Anything shipped in solution is a different risk category, because hydrolysis and deamidation proceed in the aqueous phase and are strongly temperature-dependent.
Phase-change pack hold time is a function of mass, latent heat and insulation, and published figures for small parcels are on the order of one to two days.
The caveat is that a warm transit is survivable for a solid and materially different for a solution.
Buy a logger if you actually want to know. Everything else is inference.